Average Score (111 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

111 Ratings

4.9 Average

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  • Bobby B.09-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Good service.

  • Peter P.09-12-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    It's very simple, Ethan was freaking awesome!! I'm 73 years old and I've been to a hell of a lot of dealerships and mechanic shops and so yeah this was the best. And also I am very pleased now too have you guys as my shop, you know to get all my services and everything so I appreciate that. And you know what I really love? Now you're going to be in Lenox and just minutes from my home!!

  • Richard S.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Ethan is always super helpful and knowledgeable about my vehicle. They get it done quickly and clean it which is super nice.

  • Frederick L.09-07-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Very nice and businesslike, a pleasure to do business with.

  • Marilee C.09-06-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Ethan always provides excellent customer service. I was in and out quickly.

  • Bert B.09-03-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Edward I.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The service department verified what service was needed. The service writer listened to a senior citizens concerns and addressed them.

  • Christina B.08-29-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    It was fairly straightforward and easy, but I feel like if your looking at vehicle they should offer protection plans to research ahead of time instead of last minute as you're signing and filing financial paperwork, but I think that should apply to all car dealerships.

  • Tanya P.08-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    It was fast and easy

  • Melanie W.08-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Chris always does a great job taking care of my car, and this time especially he worked quickly to get me back to work for a meeting. 202,200 miles and counting!