Average Score (113 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

113 Ratings

4.9 Average

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  • Michael N.09-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Friendly staff

  • Robert F.09-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Prompt, courteous, attentive, and satisfactory service. I highly recommend . Oh, and the washing of the vehicle was a surprising bonus. 5 Stars

  • Jessica S.09-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Great service and response

  • Bobby B.09-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Good service.

  • Peter P.09-12-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    It's very simple, Ethan was freaking awesome!! I'm 73 years old and I've been to a hell of a lot of dealerships and mechanic shops and so yeah this was the best. And also I am very pleased now too have you guys as my shop, you know to get all my services and everything so I appreciate that. And you know what I really love? Now you're going to be in Lenox and just minutes from my home!!

  • Richard S.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Ethan is always super helpful and knowledgeable about my vehicle. They get it done quickly and clean it which is super nice.

  • Frederick L.09-07-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Very nice and businesslike, a pleasure to do business with.

  • Marilee C.09-06-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Ethan always provides excellent customer service. I was in and out quickly.

  • Bert B.09-03-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Edward I.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The service department verified what service was needed. The service writer listened to a senior citizens concerns and addressed them.